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Zendesk is a comprehensive customer service and engagement platform designed to support businesses in improving customer interactions across multiple channels. With tools like live chat, help centers, and AI-driven automation, Zendesk helps teams streamline support and improve customer experiences. It also offers analytics and integration with major CRM systems to provide real-time insights.

Features

  • Live Chat & Messaging
  • AI & Automation
  • Help Center & Knowledge Base
  • Customizable Reporting
  • CRM Integrations

Pricing

  • Suite Team: $49/user/month
  • Suite Growth: $79/user/month
  • Suite Professional: $99/user/month
  • Enterprise Plans: Custom pricing

Pros

  • Excellent integrations with CRM tools.
  • Strong automation and AI capabilities.

Cons

  • Steeper learning curve for complex setups.
  • Higher pricing for advanced features.

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